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    Q1. I just placed my order, how long before it arrives?

    Thank you for your order. Typically orders take 1-3 business days to ship as your medical professional status must be confirmed before we ship your order. Shipping time depends somewhat on where you live but is typically an additional 1-3 business days.

    Q2. When will my replacement medications arrive?

    We take very seriously our commitment to you to monitor all individual medication expiry dates. As such, we will prepare a shipment with any medications expiring and ship these to you BEFORE the old one expires. This way, you will never be caught with outdated medications in the event of a medical emergency.

    Q3. I need other medications; how do I place an order?

    CodeBlu™ Medical is a full-range medical emergency pharmaceutical and medical device company. You can view our entire suite of products, including oxygen and airway, defibrillators and other medications in our online store.

    Q4. I made a mistake in placing my order, what should I do?

    Please refer to our terms and conditions. You may also reach us by submitting a message online or by calling us as soon as possible at 1-844-494-8880.

    Q5. Where can I get more information about my College guidelines?

    Please refer to recommendations posted in Ontario and Quebec.

    • Ontario College of Physicians and Surgeons Safe and Effective Office-Based Practices
    • Colleges des Medecins du Quebec practice guidelines, Procédures et interventions en milieu extra hospitalier.

    Q6. Will having a CodeBlu™ Medical Kit impact my practice insurance rates?

    Although there are no rebates for stocking a CodeBlu™ Medical Emergency Kit, you may refer to the CMPA's article on "Preparing for a medical emergency — Anticipating the unexpected in an office or clinic" for more information on this topic.